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Implementation and Support
Teledigm Health’s implementation and support team is responsible for ensuring a seamless transition from planning to execution, followed by ongoing assistance to maintain functionality and user satisfaction. Our team is comprised of clinical and technical professionals who each bring their expertise to address the unique challenges of implementation in health care settings.
The implementation team collaborates closely with local stakeholders to align the rollout with organizational goals, minimizing disruptions. Training end-users is a critical component, empowering them to leverage the new technology and workflows effectively.
Post-implementation, the support team takes the lead, providing troubleshooting, updates, and maintenance. They act as the first point of contact for users, resolving technical issues, clarifying workflows, and escalating complex problems when necessary. Our implementation and support team ensures technology integrates smoothly into workflows, enhances productivity, and fosters trust through reliable, responsive assistance.
Rachel Kubalek, RN, BSN, MSN
Manager of Clinical Integration
Jill Pearson
Manager of Implementation
Seth Brauning
Technical Solutions Architect
Melissa Rice-Griffin
Manager of Success and Support
Jana Tanner
Client Success Advocate
Maggie Olson
Clinical Informatics Coordinator