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Clinical Integration Specialist

Position Summary: 

The Clinical Integration Specialist is a key member of the project team and helps ensure long term success of the telemedicine program, beginning with executing successful program implementations for telemedicine services.  The Clinical Integration Specialist provides onsite and virtual workflow development, training, and support to customers of Teledigm Health & Bryan Telemedicine with clinical knowledge, workflow and program expertise. The project team works with customers throughout the implementation process, beginning with the clinical assessment and planning through the program launch. The Clinical Integration Specialist collaborates with members of the project team to coordinate project tasks, manages internal and external communications related to the client implementation: including timelines, and established project milestones while developing relationships with clinicians. Once a telemedicine program has been successfully launched, the Clinical Integration Specialist continues fostering relationships through periodic check-ins with customer site clinicians. 

Responsibilities for Clinical Integration Specialist

  • Works with customers remotely and at customer sites to successfully implement Telemedicine programs

  • Communicates and assists with schedules related to educational opportunities, including E-Learning and onsite training

  • Consistently prepares to deliver training at customer locations with confidence and passion

  • Independently provides customers with appropriate educational references related to workflows and overall programs 

  • Maintains and enhances curriculum with product information, clinical workflow recommendations, and materials for new programs, enhancements or services as appropriate

  • Troubleshoots problems during product testing throughout the launch process of implementation 

  • Facilitates workflow meetings and program expertise during the Go Live process   

  • Ensures customer satisfaction through follow-up, client responsiveness, and thorough communication 

  • Detects potential issues and implements solutions when challenges threaten to impact customer satisfaction or program success 

  • Communicates authentically and builds strong relationships with customer contacts

  • Conducts other projects and duties as required

Qualifications and Skills for Clinical Integration Specialist

  • RN licensure 

  • Bachelor’s degree with a concentration in health care highly preferred

  • Minimum 3 years of hospital-based, clinical experience

  • Previous technology/system implementation experience

  • Experience in training and providing customer support

  • Clinical Informatics experience preferred

  • Ability to present information to various audiences – from formal presentations to impromptu training

  • Ability to communicate technical concepts to end users in a user-friendly, easily understandable manner

  • Demonstrated success working with customers

  • Motivated and proactive with superior organizational skills, the Clinical Integration Specialist must have the ability to balance and manage competing priorities and demonstrate flexibility in moving between tasks and projects 

  • Highly motivated problem solver

  • Ability to work independently with minimal supervision, managing multiple projects and varying priorities

  • Ability to transition easily from independent work to team involvement

  • Ability to follow standard course curriculum and adapt to suit audience needs and create or revise course exercises

  • Excellent communication skills with multiple organizational levels

  • Strong affinity to understanding new technology

Travel Requirements: 

  • 20-25% with occasional overnight

Benefits Package: 

  • Competitive Salary 

  • Company Health, Dental, and Vision Insurance 

  • 401(k)  

  • Short Term Disability 

  • Paid Vacation & Sick Time